Help centre
How can we help?
Answers to the most common questions about StillHype.
Getting started
What is StillHype?+
StillHype is a fan engagement gate platform for independent artists on SoundCloud. You create a gate that requires fans to complete actions — like following your profile, liking a track, or leaving a comment — before they can download your music.
How do I create my first gate?+
From your dashboard, click "+ New gate". Give your campaign a title, select a genre, upload your cover art and MP3 (or paste an external download URL), then add your gate steps. Hit "Save campaign" and your gate goes live immediately with a shareable link.
What gate steps can I add?+
You can add: email capture, follow on SoundCloud, like a track, repost a track, or leave a comment on a track. All steps are optional — add only what makes sense for your release. You can stack multiple steps in any order and reorder them using the arrows.
Can I make steps optional?+
Yes. Every step has a REQUIRED / OPTIONAL toggle. Required steps must be completed before the download unlocks. Optional steps are shown to fans but can be skipped — useful if you want to offer email capture without making it mandatory.
Do I have to include an email capture step?+
No — email capture is now a step you add yourself, not a default. If you want to collect fan emails, add the "Email capture" step from the "Add a step" section. If you don't add it, fans go straight to the SoundCloud steps.
What is the genre tag for?+
Genre tags help categorise your release on StillHype. Select the closest match from the dropdown — if your genre isn't listed, choose "Other" and type it in. This will be used for discovery features coming soon.
SoundCloud verification
How does SoundCloud verification work?+
When a fan reaches their first SoundCloud step, they connect their SoundCloud account via OAuth (the official login flow). StillHype performs the action on their behalf — follow, like, repost, or comment — and marks the step complete. If there are more SoundCloud steps after the first, they complete automatically without any extra popups. Fans only need to connect once per gate.
Do fans have to click "Allow" every time?+
No. Fans connect their SoundCloud account once on the first SoundCloud step. All subsequent SoundCloud steps in the same gate complete automatically in the background — no extra popups or clicks needed.
Where do I find my SoundCloud profile URL?+
Go to your SoundCloud profile in a browser. The URL in the address bar is your profile URL — it looks like soundcloud.com/yourname. Paste that into the "Follow on SoundCloud" step when building your gate.
Where do I find a SoundCloud track URL?+
Open the track on SoundCloud and copy the URL from the address bar — it looks like soundcloud.com/yourname/trackname. Use this for like, repost, or comment steps.
A fan says they completed the action but it didn't verify — what should they do?+
Ask them to make sure they're logged into the correct SoundCloud account when they connect. If the action was done before they opened the gate, it may not register — they should try completing the action again with the gate open, then click verify.
Hypeddit lost their SoundCloud API access — what happened, and is StillHype safe?+
In June 2026, SoundCloud paused Hypeddit's API connection, turning their SoundCloud unlock step from mandatory to voluntary. Hypeddit's own public explanation has been vague — founder John Gold described it only as platforms sometimes needing to "navigate pressure from parts of the industry" around third-party integrations, without SoundCloud or Hypeddit specifying an exact cause. We want to be straight with you: no third-party integration with any platform — including ours — is ever fully immune to that platform changing its terms or access. SoundCloud's own API Terms of Use spell out broad grounds for termination, including simply if SoundCloud "decides in its sole discretion that your app does not provide added value to SoundCloud users." On the specific point that matters here — automated engagement actions — SoundCloud's API Terms state: "You must not use the SoundCloud API to... create accounts, play sounds, add followers, like sounds or make comments on behalf of a user, unless those actions are specifically and deliberately initiated by the user via an authenticated use of your app." That's exactly how StillHype works: every SoundCloud action (follow, like, repost, comment) only happens after the individual fan deliberately authorizes their own SoundCloud account via SoundCloud's standard OAuth login, never a shared credential acting without that fan's knowledge. That's the documented, currently-supported basis for the integration — not a guarantee against SoundCloud changing its terms in the future, but it is the actual compliant model their own policy describes. Gates also support non-SoundCloud steps (email capture), so a gate doesn't have to depend entirely on SoundCloud access either way. We'll be transparent here if anything ever changes on our end.
Downloads & files
What file types can I upload directly?+
Direct uploads support MP3, WAV, and AIFF — up to 50MB on Free, 200MB on Pro and Label. For FLAC or any other format, or a file larger than your plan's limit, use the "Share a link" option instead — it's free and supports any file size.
Does cover art get embedded in WAV and AIFF files like it does for MP3?+
Not yet — embedded artwork (ID3 tags) currently only works for MP3 uploads. WAV and AIFF files download exactly as uploaded, without artwork baked into the file itself. The cover art still shows everywhere on StillHype (the gate page, share previews, HypeChart) — it just won't show up inside the file's own metadata in a media player for those two formats.
Can I share a WAV or AIFF file a different way?+
If you'd rather not use a direct upload (e.g. the file is larger than your plan's limit), upload it to Google Drive, Dropbox, or WeTransfer, grab the share link, then choose "Share a link" when creating your gate and paste it in. Fans get sent directly to your file after completing the gate.
How do I get a shareable link from Google Drive or Dropbox?+
Google Drive: right-click the file → Share → change access to "Anyone with the link" → Copy link. Dropbox: open the file → Share → Copy link. WeTransfer: upload your file at wetransfer.com, add your email, and copy the link it gives you. Paste whichever link into the "Share a link" field in your gate.
Can I use an external download link for any format?+
Yes — any publicly accessible URL works. If you already have your track hosted somewhere (e.g. your own server, Bandcamp private link, etc.), paste it into the "Share a link" field and fans will be redirected there after completing the gate.
How do fans download the file?+
Once all required gate steps are completed, the download starts automatically for direct uploads (MP3, WAV, AIFF), or fans are sent to your external link. A "Download again" button also appears in case they need it.
Labels & multi-artist releases
What's the difference between an Artist and Label account?+
It's a free toggle on the Pro plan, not a separate price. Artist mode is for releasing your own solo tracks. Label mode adds a few extra fields when building a gate — crediting multiple artists on a single track, a label name, and compilation support — for releases that involve more than one performer. Switch anytime from Profile → Billing & Payments → Account Type; switching never touches your existing gates, fans, or analytics.
I signed up as Pro Artist or Indie Label — what's the actual difference?+
Nothing in price or core features — they're the same Pro plan. Pro Artist and Indie Label are just two entry points that set your starting account mode so you land in the right setup from day one instead of switching later. You can change which mode you're in anytime.
How do I credit multiple artists on one gate?+
Switch to Label mode, then when building or editing a gate you'll see an "Artist name" section — add each performer's name and SoundCloud profile URL, with a "+ Add artist" button for more. A Label name field (prefilled from your profile) and a "Part of a compilation?" toggle also appear.
What's the "Follow artist on SoundCloud" step?+
In Label mode, the regular "Follow on SoundCloud" step becomes "Follow label on SoundCloud" (targeting your label's own profile), and a new "Follow artist on SoundCloud" step becomes available — one per credited artist on that track, each targeting that specific artist's own SoundCloud profile.
I switched to Label mode — do my old gates need anything changed?+
No. Existing gates keep working exactly as before; the new fields are only required on gates where you've actually started adding artist credits. Switching account type never edits, deletes, or hides anything you've already built.
Does the compilation field do anything special?+
It's informational for now — turning on "Part of a compilation?" lets you name it, and that name shows on the gate page under the track title. Useful when a release is part of a various-artists project rather than a standalone single.
Fan data & emails
Where do I see my fan emails?+
From your dashboard, click into any campaign to open its analytics page. You'll see a list of recent fans with their emails and the date they came through the gate. Note: if you didn't add an email capture step to your gate, fans won't have an email recorded.
Can I export my fan list?+
Yes — on the campaign analytics page, click "Export CSV" to download all fan data for that campaign as a spreadsheet.
Do fans get any emails after signing up?+
Not automatically during beta. Fan email capture is for your own list — you own the data and can use it however you like.
HypeChart
What is HypeChart?+
HypeChart is a public Top 10 leaderboard of the most-downloaded gates on StillHype, ranked over a rolling 7-day window. Fans can preview a track right from the chart, then click through to its gate to unlock the full download. It's visible on the homepage and at stillhype.io/hypechart, both logged in and logged out.
How is the ranking calculated?+
Strictly by downloads in the last 7 days — not all-time totals, so the chart reflects what's hot right now rather than being permanently dominated by old releases. The exact download counts aren't shown publicly, only the rank.
Why isn't my gate showing up on HypeChart?+
Two reasons this can happen: either your gate hasn't had enough downloads in the last 7 days to crack the Top 10, or it isn't chart-eligible. To be eligible, a gate needs something fans can preview — either an uploaded MP3, or a "like / repost / comment" SoundCloud step pointing at a real track. A gate that only links out to an external download (with no SoundCloud step) won't appear, since there's nothing to preview.
What does the 🔥 next to a track mean?+
It means that track has held the #1 spot for 7 consecutive days straight — a genuine hot streak, not just a one-day spike.
How does the preview player work?+
Tap a row to expand it. If your gate has an uploaded MP3, it streams instantly. If it relies on a SoundCloud track instead, you'll see SoundCloud's own play button — tap that to start playback. That extra tap is required by how mobile browsers handle audio in embedded players, not a bug.
Troubleshooting
My gate link isn't working — what do I check?+
Make sure your campaign is published (shown as "Live" on your dashboard). If it's showing as "Draft", click "Publish" on the campaign card. Also check that you've added at least one gate step and a download URL or file.
Something is broken — how do I report it?+
Hit the PANIC button in the top nav bar of your dashboard. It instantly logs a report with your current page and browser details so we can investigate. You'll see "✓ REPORTED" when it's been sent.
I can't log in to my account+
Make sure you're using the email address your invite was sent to. If you've forgotten your password, contact us at hi@stillhype.io and we'll get you sorted.